FAQ

Q. What is the difference between each model?
Model Plate width Temp. Control Cord Type Additional Features Voltage Rating
SimpleTouch 24mm 2 Settings 360 o Swivel Touch Activation - For General Use 220-240 V
GP101 16mm 11 Settings 3D Swivel* For Very Short Hair - Straightening and Curling 100-240 V
GP201 24mm 11 Settings 3D Swivel* For Short or Fine Hair - Straightening and Curling 100-240 V
GP313 32mm 11 Settings 3D Swivel* Best for Straightening and Waves 100-240 V
GP501 40mm 11 Settings 3D Swivel* For Long and/or Thick Hair - Straightening and Curling 100-240 V
CLINIC 24mm 10 Settings + Clinic Mode 3D Swivel* Vibration Mode - Most Versatile Styler for Home and Professional Use 100-240 V
*Rotates 360° around a swivelling pivot for three dimensional freedom of movement
Q. Should I register my product?
  • Yes! Registering your product let you check if the product is genuine or not. If not genuine we will contact you immediately. It also activates your 2-year manufacturer’s warranty for the Classic irons/1-year manufacturer’s warranty for all other tools.
    Be sure to keep your receipt for future reference. We are aware that some manuals of the Classic irons still state one year warranty however all our Classic irons come with a 2-year manufacturer's warranty.
Q. Can GlamPalm products be used overseas?
  • All Classic irons can be used anywhere in the world.
Q. How should GlamPalm styling irons be cared for?
  • Always turn off and unplug the styling iron after use.
  • Clean the plates of any residue, use the heat resistant cap to protect your styling iron from physical damage.
  • Wrap the cord using the cable tie to avoid wearing out the cord.
  • Please store in the heat resistant pouch when not in use.
Q. Can GlamPalm styling irons make waves and curls?
  • Yes! The styling irons can make a variety of curls, waves and textures depending on the model. The exact shape will depend on:
    • Special ceramic plate width
    • Shape of the ceramic plate
    • Shape of the barrel
  • Explore and find your own unique style with the line of GlamPalm styling irons.
Q. How do i get the best results using the GlamPalm?
  • Turn on your product using the ON/OFF switch.
  • Select the desired temperature. Guidelines can be found on this website.
  • Section about 1 inch of hair
    • When straightening, with a comb slowly pass the GlamPalm through your hair together in one time.
    • When curling, slowly curl inwards or outwards. When the curl does not hold well try a higher temperature setting until the desired result has been achieved.
  • The slower you pass the iron through your hair the better as the Healing Stone plates are treating your hair.
Q. Can I buy GlamPalm products in large quantities?
  • Please contact us at [email protected] or 1300 652 797, so we can connect you with your local distributor.
Q. What is the warranty period?
  • 2-year manufacturer’s warranty from the date of purchase, for any defects from the manufacturing process on all Classic Series products, all other products include the standard one-year warranty.
  • The warranty does not cover any damage from accidents, misuse, tampering, neglecting safety precautions or other unforeseeable usage.
    For more information see our terms & conditions.
Q. Why is the iron beeping although no lights are on?
  • The iron is in sleep mode (after 30 minutes), and is letting you know by beeping. It will shut off completely after 10 minutes in hibernation mode or just press the temperature button to return to the desired temperature.
Q. What should I do if something is wrong with my product?
  • Contact customer service at 1300 652 797 – they will help you and explain you how easy and fast the process is.
Q. My GlamPalm Clinic makes a slight humming or low/high frequency noise?
  • This is due to the sound of a muffled motor that controls the Vibration Mode. You will hear this the moment you switch on the iron regardless if the Vibration Mode is on or off...
     It is perfectly  normal!
Q. I’m interested in becoming a distributor or sales rep. What should I do?
  • Please contact us at [email protected] or call 1300 652 797. We are currently looking for sales reps around the country.
Q. I'm a hairdresser or MUA, can I order just one or two at trade price?
  • Yes you can! Just click on "Cosmetologists" on the bottom right on this page and fill in the form. After approval you will have acces to trade pricing 24/7.
Q. GlamPalm products come with Express Shipping, What is Express Shipping?
  • Australia: All orders receive before 3pm (AEST) will be dispatched the same day. For metropolitan cities, your product will be delivered the next business day. For rural areas allow two business days.
  • New Zealand: All orders received before 11am (AEST) will be dispatched the same day. For metropolitan cities in New Zealand your product will be delivered within 2-3 business days. Normal New Zealand shipping will take 4-5 business days.
  • Please add an extra business day if you have chosen to have your product engraved.
Q. If I have a question not addressed in this FAQ, who can be contacted?

GlamPalm Australia
PO Box 327
Labrador QLD 4215
P: (+61) 1300 652 797
F: (+61) 2 6147 0357
E: [email protected]
ABN: 34 161 658 546