Service and Support
PrimeCare+ for GlamPalm Electrical Tools provides up to three years of expert technical support and additional hardware coverage from GlamPalm, including up to two incidents of accidental coverage, each subject to a service fee of A$39 for power cord, or A$69.00 for external enclosure damage, or A$79.00 for other damage. In addition, you’ll get priority access to GlamPalm Hair Educators and/or tool experts via chat, email or phone. Coverage begins on your GlamPalm PrimeCare+ purchase date.

GlamPalm PrimeCare+ benefits are in addition to any legal rights provided by Australian consumer law.

How to get GlamPalm PrimeCare+
Add it to your cart during the check-out process when you purchase your new GlamPalm electrical tool.

Or buy it within 90 days of your GlamPalm purchase from an Authorised Stockist:

• Online (requires you to verify your serial number and proof of purchase)
• By contacting GlamPalm (requires you to verify your serial number and provide proof of purchase)

One stop for expert service and support
Because GlamPalm designs and manufacturers its tools in-house, GlamPalm tools are truly exclusive. Only GlamPalm PrimeCare+ gives you one-stop service and support from GlamPalm experts, so most issues can be resolved the very same day whether it is advice or an iron we have received.

• Priority access to GlamPalm Experts via chat, email or phone
• Direct access through FAQ
   

Additional GlamPalm hardware service options
GlamPalm PrimeCare+ provides up to three years of additional hardware service options, including parts and labour, from GlamPalm-authorised technicians. Coverage includes:

• Your GlamPalm electrical styling tool cleaning service
• Any manufacturer's fault
• Heat Styling Advice by Professional Hair Educators
• Technical Product Advice by Authorised GlamPalm Technicians
• Up to two incidents of accidental damage, each subject to a service fee of A$39 for power cord, or A$69.00 for external enclosure damage (2 handles), or A$79.00 for other damage.

Manufacturer Note
GlamPalm PrimeCare+ must be purchased within 90 days of the original purchase date of your GlamPalm electrical tool and provides up to three years of additional service options from your GlamPalm PrimeCare+ purchase date. GlamPalm PrimeCare+ benefits are in addition to any legal rights provided by Australian consumer law. Service coverage is available only for GlamPalm within Australia and up to two incidents of accidental damage from handling your GlamPalm, each subject to a service fee of of A$39 for power cord, or A$69.00 for external enclosure damage, or A$79.00 for other damage. If your GlamPalm has catastrophic damage from an accident or it is inoperable after unauthorised modifications, you will need to buy a replacement.

Products returned for service may be repaired or replaced with parts equivalent to new in performance and reliability. GlamPalm may also request that the customer replace components with readily installable parts such as, but not limited to, hinge caps.

GlamPalm PrimeCare+ benefits are in addition to any legal rights provided by Australian consumer law in your jurisdiction. GlamPalm PrimeCare+ is subject to acceptance of the Terms and Conditions. Purchase of the plan is not required to purchase GlamPalm tool(s).

GlamPalm nor its distributors are authorised to provide any financial advice in respect of the insurance cover for accidental damage from handling. Each coverage will be decided on a case by case basis with GlamPalm to reserve all rights. You should consider this in light of your personal circumstances, prior to making any decision to acquire the product. Primecare+ is non-refundable at any time. For complete details, see the terms.

If you purchased your Classic Series iron not on this website, please email your proof of purchase to admin@glampalm.com.au.